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System Software Diagnostics Guide — September 2006 35
6
6.Diagnosing PSTN Protocol Issues
This chapter describes how to check the protocol configuration using the PSTN Diagnostics
(pstndiag) tool.
• Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
• Checking the Protocol Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
For more information about the pstndiag tool, refer to Chapter 26, “PSTN Diagnostics Tool
Reference”.
6.1 Preparation
Before you use the pstndiag tool as described in this chapter, refer to the following sections:
• Section 26.2, “Guidelines”, on page 128
• Section 26.3, “Preparing to Run the PSTN Diagnostics Tool”, on page 128
After determining that a network connection exists as described in Chapter 5, “Diagnosing First
Call Issues”, check the protocol configuration. If the protocol is not properly configured, calls will
not be successfully made. To check the protocol configuration, you will make and receive calls on
your system. Protocols are configured on a trunk basis.
The procedure described in this section applies to a system with a loopback test setup or a system
using a network connection setup.
If you can successfully make and receive calls in a system with loopback test setup, you can rule
out any hardware problems. If you then test your system using a network connection setup, and are
unsuccessful in making and receiving calls, you will need to check the board configuration settings.
The configuration settings on the board and the switch should match; for example, the line type, the
line coding, and the signaling protocol.
6.2 Checking the Protocol Configuration
Use the following procedure to check the protocol configuration:
1. If you have not already done so, start the pstndiag tool, as described in Section 26.4.1,
“Starting the PSTN Diagnostics Tool”, on page 128.
The main window displays a tree or hierarchy of the components in your system, including all
boards that have been downloaded in the system, all trunks within a board, and all channels
within a trunk.
- Dialogic 1
- System Software 1
- Contents 10
- Revision History 11
- About This Publication 13
- Related Information 15
- Diagnostics Overview 17
- System Requirements 21
- Using the Diagnostics 23
- Management Console (DMC) 23
- 3.4 Viewing a Log File 24
- Checking DM3 Architecture 27
- 4.4 Unsupported Boards 28
- 4.5 Tracing Firmware 28
- Processor Fault on a Board 29
- Diagnosing First Call Issues 31
- 6.1 Preparation 35
- Debugging Software 41
- Failure or Crash 44
- • Windows systems: 45
- Tracing CAS Signaling Using 47
- Global Call 47
- Sample application code 48
- Tracing Multiple ISDN Trunks 55
- Using Global Call 55
- 9.2 Requirements 56
- CallInfo Reference 63
- 10.3 Options 64
- CAS Trace Reference 65
- DebugAngel Reference 69
- Console (DMC) Reference 71
- Diagnostics Management 71
- 13.2 Guidelines 72
- 13.3 DMC Main Window 72
- 13.3.1 Menu Bar 73
- 13.3.3 Log File Panel 73
- 13.4 DMC Configuration Dialog 74
- DigitDetector Reference 77
- Dlgsnapshot Reference 79
- 15.3 Options 80
- 15.3.3 Command Line Options 81
- DM3Insight Reference 83
- DM3post Reference 85
- 17.3 Options 86
- • 02H is CAS data 90
- • 04H is R2MF tone data 90
- • 08H is SigDet ON data 90
- • 10H is SigDet OFF data 90
- 18.4 Payload Formats 91
- 18.5 Sample Parser 94
- GCEV_TRACEDATA Reference 100
- 18.6 Sample Parser Output 102
- Getver Reference 103
- 19.3 Output 104
- ISDN Trace Reference 105
- Summary Tool Reference 107
- Intel Telecom Subsystem 107
- %INTEL_DIALOGIC_DIR%\bin 108
- – Board Memory Dumps 109
- – File Versions 109
- KernelVer Reference 113
- MercMon Reference 115
- 23.3 Options 119
- PDK Trace Reference 121
- 24.3 Options 122
- 24.4 Sample Scenarios 122
- Phone Reference 125
- 26.1 Description 127
- 26.2 Guidelines 128
- 26.4.2 The Main Window 129
- 26.4.3 The View Bar 130
- Channel State Commands 131
- Inbound Call Control Commands 132
- Call Hold Commands 132
- Call Transfer Commands 133
- SendISDN Command 134
- Misc. Commands 134
- 26.4.5 Keyboard Navigation 135
- 26.6 PSTN Diagnostics Menus 136
- 26.6.3 View menu 137
- 26.6.4 Help menu 137
- -openlog c:/temp/test.pdlog 138
- QScript Reference 139
- Single Session Variable 140
- Runtime Trace Facility (RTF) 141
- Reference 141
- 28.2 Installing RTF 142
- 28.3 RTF Configuration File 142
- 28.3.1 RTFConfig Tag 143
- 28.3.2 Logfile Tag 145
- 28.3.3 Global Tag 147
- 28.3.4 GLabel Tag 148
- 28.3.5 GClient Tag 149
- 28.3.6 GClientLabel Tag 149
- 28.3.7 Module Tag 150
- 28.3.8 MLabel Tag 151
- 28.3.9 MClient Tag 152
- 28.3.10 MClientLabel Tag 152
- 28.5 rtftool Command 156
- RTFConfigLinux.xml 157
- RTFConfigWin.xml 158
- Explanation 159
- 28.7.1 Introduction 160
- 28.7.4 Cautions 161
- RTFManager Reference 163
- 29.2 Guidelines 164
- 29.3 Starting RTFManager 164
- 29.4 Main Window 164
- 29.4.1 File 165
- 29.4.2 Edit 165
- 29.5 General Tab 166
- 29.6 Filtering Tab 168
- 29.7 Log File Filtering 170
- 29.8 Advanced Tab 171
- Status Monitor Reference 173
- Glossary 175
- , 55, 89 177
- , 56, 125 178
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