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System Software Diagnostics Guide — September 2006 45

Debugging Software

use it as a point of comparison to any system that exhibits erroneous behavior. This would provide

you with a means of performing an initial cause/effect analysis when you troubleshoot the problem.

To familiarize yourself with the Intel Telecom Subsystem Summary Tool (its_sysinfo) and all the

data it collects, refer to Chapter 21, “Intel Telecom Subsystem Summary Tool Reference”.

Follow this procedure to use its_sysinfo to create a system configuration archive:

1. Start the tool.

• Linux systems – On the command line, enter its_sysinfo filename where filename

is the name you want to give the zip file. The its_sysinfo tool will collect system

information and compress it into the zip file. If you do not specify any filename, then the

information gets compressed in a zip file with the default name its_sysinfo.zip.

• Windows systems:

1. Click on its_sysinfo.exe in

%INTEL_DIALOGIC_DIR%\bin.

2. Click the Generate button. A dialog box appears on which you must name the

archive file into which you want the information to be collected. The default filename

is its_sysinfo.zip.

3. Click the Save button and its_sysinfo will start collecting information.

4. A pop-up window displaying “Data collection completed. Zip archive was created as

<zip file name>” will appear to indicate completion of its_sysinfo.exe execution.

Click the OK button. The archive file is in the location specified in the tool.

2. Retain the archive file as your baseline system information.

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DMC TSC-34/RU Especificaciones Pagina 45